Refund policy

Return & Refund Policy

Collectibles — All Sales Final

Due to the unique and fluctuating nature of collectibles, all sales of collectible products are final. We do not accept returns, exchanges, or refunds on collectible items.

This includes, but is not limited to:

  • Raw trading cards

  • Graded trading cards and slabs

  • Sealed trading card products

  • Booster boxes and packs

  • Mystery or randomized products

  • Other collectible products

Please carefully review all product photos, descriptions, grades, and condition information before completing your purchase.

Damaged or Incorrect Orders

Please inspect your package immediately upon delivery.

If your package arrives damaged, we strongly recommend photographing or recording the package and unboxing process before opening or removing the contents. Please keep all original packaging and shipping materials.

If an item is damaged in transit or you receive the wrong item, contact us as soon as possible at thewinstreakshop@gmail.com with your order number and photos and/or video documenting the issue.

Damage and incorrect-item claims will be reviewed on a case-by-case basis.

Non-Collectible Products

We accept returns on eligible non-collectible merchandise within 30 days of delivery.

This may include accessories, protective products, art, display products, apparel, and other merchandise that is not sold as a collectible.

To be eligible for a return, the item must be unused, undamaged, and in the same condition in which it was received, including its original packaging when applicable. Proof of purchase is also required.

To request a return, contact us at thewinstreakshop@gmail.com before sending your item back. Items returned without prior authorization may not be accepted.

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Refunds

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return is due to an error on our part.

Please allow additional time for your bank or payment provider to process and post the refund.

Questions

If you have any questions about whether a product is eligible for return, or if there is an issue with your order, contact us at thewinstreakshop@gmail.com before returning any items.