Shipping Policy

We take care to package every order securely and get it on its way as quickly as possible. Please review the information below before placing your order.

Processing Times

Orders are typically processed and shipped within 1–3 business days after payment is received.

Processing times may be longer during holidays, sales, product launches, conventions, or other high-volume periods.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Shipping Rates & Delivery

Shipping rates and available delivery methods are calculated and displayed at checkout based on your order and destination.

Estimated delivery times shown at checkout are provided by the shipping carrier and do not include our processing time. Carrier delivery estimates are not guaranteed.

Tracking

Tracking information will be provided for eligible shipments.

Once a package has been accepted by the shipping carrier, tracking updates and delivery timing are controlled by the carrier. Please allow additional time for tracking information to update after receiving your shipping confirmation.

Shipping Protection & High-Value Orders

We take additional precautions when packaging and shipping high-value collectibles. Depending on the value of an order, we may use additional insurance, signature confirmation, or other delivery requirements at our discretion.

Customers are responsible for providing a secure and accurate delivery address.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us at thewinstreakshop@gmail.com as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delays may occur that are outside of our control.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier.

If you believe your package has been lost in transit, contact us at thewinstreakshop@gmail.com and we will assist with the carrier claim process when applicable.

Packages Damaged in Transit

If your package arrives visibly damaged, please photograph or record the package and unboxing process before opening or removing the contents.

Keep the shipping box, packaging materials, and damaged products until the issue has been resolved. Photos and/or video may be required to submit a carrier or insurance claim.

Contact us as soon as possible at thewinstreakshop@gmail.com with your order number and documentation of the damage.

International Shipping

International shipping may be available to select destinations and will be shown at checkout when available.

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or carrier, unless otherwise stated at checkout.

Customs processing may cause additional delivery delays that are outside of our control.

Returned or Refused Packages

Packages returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to pay applicable customs/import charges may be subject to additional shipping costs.

Original shipping charges are non-refundable unless the return was caused by an error on our part.

Questions

For questions regarding shipping or an existing order, contact us at thewinstreakshop@gmail.com.